Frequently Asked Questions
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Gift card purchases do not apply towards shipping promotion order totals.
*Order Dates to Receive By December 23rd*
Wed., Dec. 11th, order by 12pm CST - UPS Ground 3-10 Day Shipping in U.S.
Wed., Dec. 18th, order by 12pm CST - UPS Express 2-3 Day Shipping in U.S.
HOLIDAY SHIPPING EXCEPTIONS:
Orders placed using a PO Box will be shipped via USPS and cannot be guaranteed delivery prior to December 23rd.
We are unable to guarantee shipping windows for International orders, they are shipped via USPS and can take up to several weeks to deliver due to customs.
When will my order ship?
If your order is placed before 12pm cst it generally ships the same business day, and tracking should be active by the following business day. Increased order volume and reserved holidays may delay shipments additional days.
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you by email as soon as we are aware.
How long will it take to be delivered?
Domestic shipments ordered before 12pm cst:
Standard: 3-10 Business Days
Express: 2-3 Business Days
Next Day: Next Business Day
What shipping carrier does Wayward use?
Wayward ships packages via UPS within the U.S. and USPS internationally or for U.S. PO Box addresses.
For information on our International Shipping Policy, click here
How do I track my order?
For each shipment that goes out we send an email with the shipment details and tracking information.
Why is there no tracking information for my order?
Order tracking information may not be available to view for at least one business day after you receive your shipping confirmation. As soon as the carrier scans your package into their system you should be able to view your package as it heads toward you. If you do not see tracking information after a full business day has passed, please contact firstname.lastname@example.org.
My tracking information says my package was delivered, but I don’t have it. What do I do?
It’s fairly common for a package delivered by the USPS or UPS to be marked delivered 1-2 business days before it actually arrives at its location. Also, remember to check with family members, neighbors, and apartment mangers. If you still don’t have your package, please contact email@example.com
ORDERS & PAYMENTS:
Can I make changes to or cancel my order?
The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.
Why did my order ship in multiple packages?
Wayward orders are sometimes fulfilled from different locations, which means parts of your order can be coming from different places.
We try to ship from the location closest to you, but sometimes the inventory is only available further away.
Why are there multiple charges on my account?
When you place your order online your bank places an authorization hold on the total amount of the purchase, however we don’t actually collect those funds until your order ships. When your order ships in multiple packages there is a charge for each shipment. The amount listed to the left for each shipment should match the charges on your account, and the total of all charges should never be more than the original authorization. Please allow 3-5 business days for the bank to process everything completely.
What do I do if there is an error in my order?
If you find an error in your order after it’s been delivered, please contact Customer Care at firstname.lastname@example.org. We will quickly resolve whatever is wrong.
If you wish to request a specific product from one of our vendors that we do not currently carry, please contact our nearest store for a special order. All special orders will be required to pay in full prior to the order being placed.
We will accept returns with a 30% restocking fee. You can expect your product to arrive within 7-10 days from the time you place your order with one of our store employees. The product(s) will be shipped to our closest store for pick up.
To learn more about Sezzle, click here.